I’m a results-oriented Operations & Client Services professional with over 10 years of experience in the BPO industry. I specialize in managing high-performing teams, driving operational excellence, and ensuring seamless client transitions and account management.
Here’s how I can help your business:
Operations Management: Proven track record of leading large-scale teams, optimizing workflows, and ensuring SLA and KPI compliance across various industries.
Client Transitions: Skilled in onboarding new clients, managing process migrations, and coordinating knowledge transfer with zero business disruption.
Account Management: Adept at building long-term client relationships, resolving escalations quickly, and aligning delivery with business goals.
Team Leadership: Experienced in mentoring team leaders and frontline staff, boosting performance, and creating a culture of accountability.
Process Improvement: Passionate about identifying inefficiencies and implementing sustainable solutions that improve service quality and reduce costs.
