I specialized in delivering high-quality technical assistance
while identifying sales opportunities to enhance customer satisfaction and revenue growth. My
role involved diagnosing and resolving product issues efficiently, communicating complex
technical solutions in a user-friendly manner, and recommending appropriate products or
services based on customer needs. I consistently balanced support with consultative selling,
resulting in increased upsell and cross-sell conversions. I worked closely with cross-functional
teams to ensure a seamless customer journey, maintained thorough knowledge of evolving
technologies, and exceeded performance metrics in both support resolution and sales targets
