JOSIETH MAE D. VILLARIN
----------- | -----------| Cebu City, Philippines
-----------.-----------/in/josieth-mae-vilarin-751a99245/ |
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PROFESSIONAL SUMMARY
Detail-oriented administrative professional with over three years of experience in the travel
industry, specializing in reservation management, customer service, and administrative
coordination. Transitioning into a Virtual Assistant role with strong organizational skills, keen
attention to detail, and the ability to manage multiple priorities in fast-paced environments.
Proficient in Microsoft Office, Google Workspace, Canva, and ChatGPT, committed to
providing reliable and efficient administrative support.
KEY SKILLS
Administrative Support | Email Management | Travel Coordination | Google Workspace |
Microsoft Office | Data Entry | Document Management | Calendar Scheduling | Canva |
ChatGPT | Customer Service | Cross-Timezone Scheduling
PROFESSIONAL EXPERIENCE
Reservation & Ticketing Staff
Sun Travel & Tours, Corporation | November 02, 2022 - February 28, 2026
• Managed 10–15 domestic and international travel bookings per week, ensuring
accurate reservations, ticket issuance, and itinerary preparation.
• Coordinated travel arrangements for 10–15 clients weekly, including flights,
accommodations, and transportation while meeting client preferences and deadlines.
• Processed booking modifications, cancellations, and ticket reissues with accuracy,
ensuring timely updates and excellent customer service.
• Prepared travel itineraries, invoices, and supporting travel documents for 10–15 clients
per week, maintaining organized and error-free records.
• Responded to client inquiries via phone, email, and in person, providing prompt
assistance and building strong customer relationships.
• Maintained accurate reservation records and travel documentation, ensuring efficient
retrieval and compliance with company and airline requirements.
• Collaborated with airlines, hotels, and travel suppliers to confirm bookings and resolve
travel-related concerns promptly.
• Verified booking details and travel requirements before ticket issuance, minimizing
errors and ensuring a smooth travel experience for clients.
TECH PROFICIENCY
Productivity & Admin: Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft 365
Communication: Zoom, Google Meet, Microsoft Teams
AI & Automation: ChatGPT, Grammarly, Gemini AI
Design & Content: Canva & CapCut
EDUCATION
Bachelor of Science in Tourism Management
University of San Jose-Recoletos | Cebu City, Philippines | 2022
REMOTE WORK READINESS
Internet:Primary: PLDT Fiber 150Mbps | Backup: Globe 5G mobile hotspot
Power Backup: As of now, no back-ups but willing to check-in in Hotels with generators.
Equipment: Lenovo ThinkPad | Noise-cancelling headset | Built-in Camera
Workspace:Dedicated home office | Quiet environment | Professional video-call background
Availability: Full-time | Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones.
LANGUAGES
English: Fluent
Filipino: Native
Verified