I am a Healthcare Support Specialist for Patients and a Customer Support Expert for Businesses with experience from Verizon Business and Senderra Specialty Pharmacy. I provide email management, administrative support, calendar and appointment setting, and handle inbound and outbound calls while building strong rapport with clients and patients. I assist with customer support, basic troubleshooting, orders, billing, and healthcare tasks such as medication refills and insurance verification while maintaining HIPAA compliance. I am reliable, detail-oriented, and focused on delivering excellent remote support.
Core Skills & Services
-Healthcare Support
-Appointment setting and scheduling
-Medication refill coordination
-Insurance verification and HIPAA-compliant documentation
-Patient communication and support
-Customer & Business Support
-Inbound and outbound call handling
-Order processing, billing support, and basic troubleshooting
-Building rapport and maintaining strong client relationships
