I worked in the business process outsourcing Industry - Operations for almost 14 years. I handled and performed different roles such as data analyst, senior analyst, subject matter expert, officer in charged and team lead role.
I have advanced skills in client interactions, SLA management, team and project management, operational excellence, data entry, reporting, coaching and admin support. I have experience using tools such as Salesforce, Eligibility and Installation databases, Canva Pro, Calendly, Trello, Slack and the likes. I also have basic knowledge in social media management, appointment setting, calendar management and as a general virtual assistant.
