I come in when there's so many tasks and you've got not enough time. I provide dependable admin and customer support to help streamline your workflow, handle the details, and keep your business running efficiently. Let me take care of the workload so you can focus on what matters most.
I believe that skills can be learned and I'm into learning new things, but character is on a different level, and that's what I bring on the table - integrity, reliability and dedication.
Here's a quick glimpse of my work experiences.
E-commerce Virtual Assistant (Amazon)
- Product research | Sourcing
- Product listing on Amazon Sentral
- Purchasing
- Inventory Management
- Streamline operational workflows to improve processes
- Coordinate with suppliers
- Tools: Keepa | 3P Mercury | Nepeto | Amazon Sentral
Account Specialist (Fintech | Malaysia)
- Assist clients with account inquiries and application guidance
- Troubleshoot technical and payment-related issues
- Verify submissions and ensure accurate documentation
- Collaborate with teams to enhance processes and support
- Tools: Salesforce | Case Studio | Twilio | Google Workspace
Production Operator (Manufacturing | Taiwan)
- Assemble and inspect products to meet quality standards
- Maintain equipment and troubleshoot basic issues
- Manage inventory and ensure accurate production records
- Support clients with timely and reliable product output
Customer Service Representative (Start-up US Business)
- Resolve software and service issues via phone and chat
- Guide users through setups and troubleshoot applications
- Support users with their refund, billing change request, and other customer concerns.
- Document incidents and escalate critical cases efficiently
- Maintain high standards of client support and satisfaction
- Zendesk | Aircall
Senior Process Executive (Accounts Receivables | Collections)
- Manage client accounts and process transactions accurately
- Monitor payments, handle collections, and support reconciliations
- Communicate with clients to resolve overdue balances
- Ensure timely and effective account management
- Tools: ORACLE | Avaya
Business Process Associate (US Insurance Company)
- Process client data accurately and follow procedures
- Clarify service requests and coordinate across teams
- Prepare reports and maintain records for smooth operations
- Train tea-----------mbers and support operational efficiency
- Tools: AWD | SAP | XTRA
Let’s Work Together. I’m here to make your tasks easier and help your business run smoothly.
“Commit to the Lord whatever you do, and He will establish your plans.” — Proverbs 16:3
