I'm a hands-on Project & Operations Manager with a unique blend of experience in software project coordination, quality assurance, guest services, and end-to-end booking management including housekeeping. I ensure that both digital and physical operations run efficiently, whether I'm overseeing an app/web launch or preparing a unit for the next Airbnb guest.
How I Can Help You:
1. Software Project Management
Managed Flutter mobile projects and WordPress Ecommerce web development projects using Agile Methodology and Asana for task management, ensuring deadlines and deliverables were consistently met. Coordinated with developers, European clients, senior managers, and stakeholders through meetings and regular updates.
2. Quality Assurance (Flutter, WordPress CMS)
I perform comprehensive admin panel testing for WordPress-based platforms, flutter mobile app identifying bugs, confirming functionality, and ensuring a user-friendly experience before deployment.
3. Booking Management & Housekeeping (Airbnb, -----------, Agoda)
I personally handle every aspect of guest stays from answering inquiries, reservations, cleaning and preparing units for check-in. My goal is to create a warm, professional, and seamless experience for every guest.
4. Operations Management
Purchased office supplies, coordinated with suppliers, handled basic accounting tasks for the expenses, maintained office cleanliness and orderliness, and helped organize company events to support daily operations
Tools & Platforms I Use:
- Productivity: MS Word, Excel, PowerPoint, Google Docs, Sheets, Slides, Drive
- Communication: Slack, MS Teams, Gmail
- Project Management: Asana, Jira
- Design: Figma, Canva
5. Customer Service Agent - Healthcare
- Responded to healthcare insurance inquiries, benefits, coverage details, and provider information via phone.
- Assisted US members and healthcare providers with the claims process, including claim status verification and resolution of discrepancies.
- Coordinated appointment scheduling, rescheduling, and cancellations for patients with healthcare providers.
- Provided explanations of billing details, billing disputes, and guided patients on charges and payment options.
- Handled members’ concerns, service issues, and escalations professionally to ensure high customer satisfaction.
6. Personal Medical Assistant
- Coordinated with pharmacies via email to check product availability, request quotations, and confirm stock status.
- Managed and processed online applications through the Philippine Charity Sweepstakes Office (PCSO) portal.
- Assisted in gathering and organizing required medical documents, prescriptions, and supporting files for submission.
- Maintained accurate records of communications, applications status, and follow-ups.
- Ensured timely coordination between patient, pharmacies, and PCSO representatives.
Let’s Talk!
Whether you need someone to manage a tech project, ensure your rentals run smoothly, or handle day-to-day operations with care and precision. I'm here to help.
Let's connect and explore how I can support your business.
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