With over a decade of professional experience in customer service, sales, and account management, I have cultivated a diverse skill set that positions me as a valuable contributor to any organization. My career highlights include: 3 years in Customer Service at Tripsavr (similar to Agoda), where I developed expertise in resolving customer concerns, providing travel guidance, and ensuring overall client satisfaction. 3 years in Sales and Account Management in the UK, managing client portfolios, creating effective sales strategies, and fostering long-term customer relationships. 3 years as a CSR and Sales Representative for a New Zealand/ Australia campaign, enhancing customer engagement and driving sales performance. 1 year in a Hybrid Account Role, overseeing email and chat support while managing both inbound and outbound calls. Throughout my career, I have been recognized as a positive role model, consistently demonstrating professionalism, strong work ethics, and a commitment to continuous growth. My strengths lie in time management, strategic planning, and the ability to handle multiple responsibilities effectively. I believe that working efficiently not only drives productivity but also supports a balanced and sustainable work approach. If given the opportunity, I am confident that my experience, skills, and dedication will contribute meaningfully to your team’s success and deliver strong results for your organization.
