Hi, I'm Mark Jordan Calipjo—a passionate and adaptable professional with over 4 years of experience in the BPO industry, excelling in sales, customer service, training, and fraud verification.
I hold a 2-year degree in Computer Science, which has equipped me with a solid foundation in computer literacy and digital tools—an advantage I've consistently leveraged throughout my career.
Throughout my journey, I've had the opportunity to work across various verticals:
???? Customer Sales Representative – Selling medical equipment to U.S. clients, where I honed my skills in sales and customer engagement.
???? Back Office Support – Supported a food delivery account, handling restaurant support, dispute resolution, and menu transcription.
???? Telecommunications Account – Enhanced my abilities in communication, de-escalation, and complex call handling, preparing me for leadership opportunities.
???? Financial Account – responsible for reviewing credit card applications using 10–15 investigative tools, ensuring accuracy, compliance, and fraud prevention.
These roles have not only sharpened my technical and analytical skills, but have also helped me grow as a team player, mentor, and leader. I bring with me a well-rounded skill set in fraud detection, training, customer support, and stakeholder communication.
