I had prior experience in Manufacturing sites as I am an Industrial Engineering graduate;
I have worked for 15 years in the BPO industry (handled different fields ie. Health Administration, Software & Platform, IT, Finance, HR), from a Data Analyst to a Service Delivery Team Leader, prior joining the Mobilization team as a Transitions Project Manager.
I have experience handling back-office (non-voice) projects, and was able to wear several hats during Operations -- as a Subject Matter expert, as a Quality Assurance Analyst and POC, and as a Trainer for several batches of new hires for the core process training for the project. I am knowledgeable in Operations Excellence and Stakeholder management.
