I’m a hospitality and customer service professional with over 4 years of experience in luxury casino and resort environments, specialising in concierge services, guest relations, and booking coordination.
I started in marketing and progressed into a concierge role, where I handled room reservations, transportation bookings, and VIP guest requests daily. I was later trusted with supervisory responsibilities, supporting team operations and ensuring high service standards.
I have strong experience in:
• Hotel and travel bookings (rooms, cars, itineraries)
• Customer support via phone, email, and in-person
• VIP guest handling and problem resolution
• Administrative and office support tasks
• Coordinating schedules, reservations, and requests efficiently
I am highly organised, detail-oriented, and confident working independently in a remote setup. With excellent English communication (C2 level), I can deliver professional and seamless customer experiences for international clients.
I am now looking for a long-term remote role in customer service, travel coordination, or concierge support where I can bring real value and reliability to your business.
