Virtual Assistance & Administrative Support – Calendar management, email handling, data entry, internet research, reporting, and task coordination.
Appointment Setting & Client Outreach – Outbound and inbound calls, scheduling, lead generation, and follow-ups using CRM tools.
Customer Support – Chat, email, and voice support with excellent English communication skills.
CRM & Business Tools – Experienced with Microsoft Office Suite, Google Workspace, and CRM platforms for data management and reporting.
Training & Leadership – 3+ years as a Subject Matter Expert and current Team Leader, coaching and mentoring teams for performance improvement.
Human Resources & Operations – 4 years of HR leadership, handling recruitment, employee relations, and operations support.
Core Strengths – Fast learner, detail-oriented, adaptable, highly organized, and results-driven.
