Detail-oriented professional with over 10 years of experience in the BPO industry, specializing in workforce management, scheduling, real-time monitoring, and capacity planning. Skilled in administrative support, customer service, and technical troubleshooting, with additional experience in executive support, documentation, and creative tasks such as basic graphic design and video editing for social media and business content.
Proficient in MS Excel, workforce tools, Canva, CapCut, and Picsart, with a proven ability to streamline processes, optimize schedules, and maintain service level performance. Recognized for strong organizational skills, clear communication, and adaptability in both on-site and remote work environments.
Currently exploring opportunities not only as a Workforce Specialist and Customer Support Professional but also in Creative Support and Virtual Assistance roles, where my mix of organizational, support, and creative skills can add value to business operations.
