ADMIN / OPERATIONS VIRTUAL ASSISTANT
Cladie Samson OñaAdmin VA | Operations Support | Documentation & Compliance Specialist???? ----------- | ???? -----------???? LinkedIn: -----------/in/cladie-samson-385b4712b
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Professional Summary
Detail-oriented Administrative & Operations Virtual Assistant with 13+ years of experience supporting sales, legal, finance, and management teams in highly regulated environments. Strong background in documentation control, client onboarding, reporting, and process coordination. Known for handling fixed, structured tasks with accuracy, confidentiality, and consistency. Ideal for long-term, part-time VA roles requiring reliability, organization, and compliance awareness.
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Core VA Skills
Administrative & Operations Support<8efe80624d780eba0c6493ec45140364>Email, Calendar & Client Coordination
Documentation Review & Quality Control
Client Onboarding & Account Setup
Data Entry, Validation & Record Management
Spreadsheet & Report Preparation (MIS / KPI)
Process Tracking & Workflow Coordination
Compliance & Confidential Records Handling
Team & Task Coordination (Remote-ready)
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Professional Experience
Sales Admin / Team LeadVillar Group of Companies2012 – Present
Provided end-to-end administrative support for real estate sales operations, including client onboarding, document verification, and account processing
Managed high-volume documentation with strict accuracy and compliance requirements
Coordinated with banks, government agencies, and internal departments to ensure timely processing and follow-ups
Reviewed contracts, loan documents, and payment records to ensure completeness and correctness
Generated daily, weekly, and monthly reports for management decision-making
Supervised and trained a 10-person admin team, improving turnaround time by 30% through task standardization and monitoring
Implemented digital tracking systems to improve document traceability and reduce errors
Acted as primary point of coordination between Sales, Legal, Finance, and external partners
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Tools & Software
Microsoft Office (Excel, Word, Outlook)
Google Workspace (Docs, Sheets, Drive, Calendar)
Odoo | SAP | WEBi
Document & Workflow Management Systems
Zoom | Google Meet
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Education
Bachelor of Science in Industrial & Organizational PsychologyPolytechnic University of the Philippines | 2008 – 2012
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Certifications
Anti-Money Laundering & Counter-Terrorism Financing (AML/CTF) – Fundamental Course
Licensed Real Estate Broker
Familiar with Scrum Project Management
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Availability
3–4 hours per day
Early morning schedule
Remote / Hybrid setup
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References available upon request
