I work as a Customer Support Engineer, where I handle ticket-based support and help troubleshoot network and wireless devices like switches, routers, and access points. Part of my job is creating clear Method of Procedure (MOP) documents to guide proper execution and keep everything well-documented. I also spend a lot of time coordinating with clients to make sure issues are resolved smoothly and communication is clear.
On the side, I’ve worked as a Virtual Assistant, where I answered client queries and managed social media tasks, including posting ads across multiple Facebook pages for a small eyebrow business.
I aim to be known as someone reliable, detail-oriented, and approachable—someone who clients and colleagues can count on to get the job done right.
