I'm a Sales and Customer Support professional with over 3 years of experience helping U.S. customers throughly phone, email, and live chat. My background includes outbound sales, lead qualification, customer service, and training, allowing me to confidently engage with customers, build rapport, and deliver a positive experience from the first conversation.
In my most recent role as a Sales Representative, I managed high-volume outbound calls, qualified leads, handled objections, explained product benefits, and coordinated qualified transfers while consistently meeting sales and quality KPIs. I also scheduled appointments when specialists were unavailable and maintained accurate customer records using CRM systems.
Before transitioning into sales, I was promoted to Training Specialist, where I coached new hires, developed training materials, and worked closely with operations and quality teams to improve performance. That experience strengthened my communication, coaching, and problem-solving skills.
I'm comfortable working in fast-paced environments and take pride in being dependable, adaptable, and easy to work with. Whether I'm speaking with prospects, assisting customers, or supporting a team, I focus on building trust, communicating clearly, and delivering results.
Here's what I can help with:
• Outbound and inbound phone support
• Cold calling and lead qualification
• Appointment coordination
• Customer service through phone, email, and chat
• Objection handling and rapport building
• CRM management (HeyCX and Zendesk)
• Google Workspace and Microsoft 365
• Training and onboarding support
• Administrative tasks and data entry
I'm always eager to learn, take on new challenges, and contribute to a team that values great communication and customer relationships. If you're looking for someone who is reliable, coachable, and committed to delivering excellent service and supporting business growth, I'd be happy to connect.
