Results-driven professional specializing in CRM management and operations support. Proven track record in managing client relationships, improving workflows through SOP development, and delivering high-quality customer service. Skilled in optimizing processes, monitoring account performance, and supporting business growth in fast-paced environments.
CORE SKILLS :
Client Success & Retention • CRM Management (Bitrix24, Zoho) • SOP Development
Operations & Admin Support • Customer Service • Data Tracking & Reporting
Task & Calendar Management • Cross-Platform Communication
KEY STRENGTHS
Client Relationship Management • Process Improvement • Attention to Detail
Problem Solving • Time Management • Team Support & Training
