I have over 6 years of experience in customer service, providing excellent support and ensuring customer satisfaction across different channels such as email, chat, and phone. For the past 2 years, I have also worked as a Quality Analyst and in Lead Management, where I developed skills in monitoring performance, evaluating calls, ensuring compliance, and managing customer leads efficiently.
I am detail-oriented, organized, and committed to delivering results that help improve processes and customer experience. With my background in both frontline support and quality analysis, I can bring value by balancing customer needs with business goals.
