Experienced Technical Support Engineer specializing in SaaS application support, advanced
Salesforce administration, and enterprise workflow automation. Key highlights include:
Salesforce Advanced Administration & Architecture:
Advanced Security & Sharing: OWD, Sharing Rules, Enterprise Territory Management,
Permission Set Groups, and Muting Permission Sets.
Complex Process Automation: Flow Builder (Loops, Subflows, Fault Paths), Apex
(Triggers, Classes, Invocable Methods for Flows), Multi-Step Approvals, and Order of
Execution management.
Data Architecture & Management: Junction Objects, Custom Formulas, Validation Rules,
Duplicate Rules, and bulk data manipulation via Data Loader.
Sales & Service Cloud: Forecasting, Quotes, Price Books, Entitlements & Milestones,
Knowledge Base, and Omni-Channel routing.
Advanced Analytics: Custom Report Types, Joined Reports, Historical Trend Reporting,
and Reporting Snapshots.
Deployment & ALM: DevOps Center, Change Sets, Sandbox Management, and
foundational SOQL/SOSL query awareness.
Business Analysis & Debugging: Business requirement gathering, Flow Debugger,
System Audit Trail, and driving user adoption.
Workflow Automation & Scripting: Proficient in custom scripting (Python, Bash) and connecting
enterprise applications using low-code/no-code platforms (Zapier, Make, n8n, Workato).
Full-Stack Technical Support & Development: Hands-on experience with front-end web
technologies (HTML5, CSS3, Bootstrap, JavaScript), database management and querying (SQL,
MySQL, PostgreSQL), and API testing/integration (Postman, SoapUI), Python Scripting.
System Deployment & Support: Proven track record in troubleshooting complex client issues,
configuring SaaS platforms, managing deployments, and maintaining high availability across
multi-platform environments.
