I am a seasoned Operations Manager and Senior Account Specialist with expertise in optimizing business processes through strategic technology, cross-functional team coordination, client relations, people leadership, and data-driven insights.
With a strong foundation in process mapping and project leadership, I have proven experience in improving efficiency and delivering measurable results in multiple industries/sectors.
I have a diverse background in IT, Healthcare, Finance, Legal, and Engineering, Recruitment, E-commerce support and client relations, and team management, including significant experience in offshoring, with a comprehensive perspective on business operations.
I am highly proficient with a wide range of tools, from recruitment (job boards and onboarding tools), project and operations management tools, e-commerce platforms like Shopify to data visualization software like Tableau and Power BI.
I am a natural people leader and independent contributor who can manage complex projects from start to finish, leveraging technology to create innovative solutions and streamline workflows.
Skills
Operations Management: Process mapping and improvement, strategic planning, workflow optimization, and performance analysis.
Project Management: Proficient with Jira and Visio, project planning, resource allocation, and leading projects from initiation to completion.
Financial & Administrative: Accounts Payable (AP) / Accounts Receivable (AR) management.
Offshoring & Team Leadership: Proven experience in building and managing global, remote teams.
Data Visualization: Expert in creating insightful dashboards and reports using Tableau and Power BI to drive data-informed decisions.
Data Transformation: Proficient with Power Query for data extraction, cleaning, and transformation.
Analytics: Skilled in data analysis, trend identification, and KPI monitoring to improve operational efficiency.
Recruitment Tools: Well-versed in platforms such as LinkedIn Recruiter, Monster, and Dice for sourcing and managing talent. (Including Onboarding Management - I-9 verification, Work Authorization, Visa Transfers etc.)
Dialer & Communication Systems: Experienced with cloud-based business phone systems including Vonage, RingCentral, and Avaya, to manage communications and enhance collaboration.
Scheduling & Collaboration: Proficient with Calendly and other tools to streamline work and manage schedules.
E-commerce Platforms: Expert in Shopify and other e-commerce platforms for store management, product listing, and sales optimization.
Creative & Design Software: Proficient with Canva and Figma for creating compelling digital content and designs.
Community Management: Skilled in engaging and growing online communities through social media and other digital channels.
