Dedicated Call Center Professional with two years of experience in a healthcare account, specializing in both inbound customer inquiry resolution and high-volume outbound medical records coordination. Highly proficient in addressing account details, product information, and technical troubleshooting while maintaining a focus on first-call resolution. Certified and committed to upholding 100% HIPAA compliance standards for all patient data and communications. Eager to contribute expertise in complex process management and empathetic customer support to drive operational success.
