With a robust background in customer service, property management, sales, and quality assurance, I possess a diverse skill set and a range of tools that enhance my capabilities. My expertise includes:-Sales Skills: Proven track record of exceeding sales targets and driving business growth.
-Customer Service: Extensive experience addressing customer concerns, resolving queries, and providing exceptional support using Zendesk.
-Team Management: Skilled in supervising teams, managing workflows, and offering guidance and support.
-Data Collection & Analysis: Proficient in conducting surveys and market analysis, and utilizing tools like MS Office (Word, Excel, PowerPoint) and Google Sheets for data management.
-Quality Assurance: Experienced in developing and implementing quality standards to ensure high-quality products and services.
-Fashion Consultancy: Knowledgeable in providing tailored advice on garments, outfits, and accessories.
-CRM & Marketing Automation: Proficient in using HubSpot for CRM and marketing automation, and adept at leveraging Canva for graphic design.
-Virtual Collaboration & Communication: Experienced with virtual tools such as Zoom for video conferencing, Notion for project management and collaboration, and Slack for team communication.
-Insurance Management: Familiar with Matrix Agency System for managing insurance operations and ITC Turborater for insurance quoting.
-E-commerce Management & Payment Processing: Skilled in using Amazon Seller Central for e-commerce management and Stripe for online payments, with experience in Epay for payment processing.
-Email & Password Management: Proficient in using ----------- for email management and LastPass for secure password management.
