Highly motivated and results-driven professional with over 5 years of diverse experience across IT consulting, high-volume customer support, B2B lead generation, collection logistics, and retail operations. Adept at bridging the gap between complex technical frameworks and client-facing business operations. Proven track record of managing critical corporate data, minimizing turnaround times for system deployments, and maintaining exceptional client satisfaction metrics in high-velocity environments.
|EXPERIENCE
*IT Consultant
• Diagnosed, resolved, and maintained optimal health configurations for enterprise hardware, localized network nodes, and software suites across remote and on-premise environments.
• Optimized operational throughput for diverse corporate clients by structuring architecture updates and introducing targeted system performance enhancements.
• Formulated and deployed functional, scalable IT solutions designed to support daily multi-branch business operations and scale user productivity.
• Managed end-to-end configuration processes for local systems to achieve seamless, zero-downtime technical workflows.
• Administered delicate server-side profiles, handled access directories, and processed sensitive client records with standard-setting protocols of absolute corporate security and confidentiality.
*Customer Service Representative (CSR)
• Resolved high-volume daily call-queues involving tier-1 user inquiries, critical billing disputes, complex system returns, and targeted account data updates.
• Utilized omnichannel CRM interfaces to capture, track, and close outstanding consumer issues with verified trace logs.
• Maintained high performance-metric baselines for customer satisfaction, call quality assurance, and reduced average handle time (AHT).
• Collaborated with team leads to analyze recurring client issues and establish root-cause operational guidelines for peer support groups.
*Roving Collector
•Executed field deployment routines and client consultations to secure active structures for pending, overdue accounts and balance reconciliations.
• Negotiated customized payment strategies and legally sound settlements while maintaining positive corporateclient relationships.
• Logged daily field data, finalized secure financial transactions, and maintained absolute records of critical field collections.
*Salesclerk
• Supported public store front operations by handling personal client consultations, executing POS transactions, and tracking localized inventory structures.
*Leads Generator
• Identified and evaluated potential sales opportunities for business clients.
• Conducted research to generate qualified leads for the sales team.
• Communicated with prospective clients through calls and emails to introduce company services.
• Maintained accurate customer databases and lead records.
• Collaborated with the sales team to achieve company targets and objectives.
|EDUCATION & TRAINING
Cebu Technological University
Information Communication Technology (ICT) — Undergraduate studies
|CERTIFICATIONS
National Certificate (NC II) in Contact Center Services
Technical Education and Skills Development Authority (TESDA)
Verified