Does it ever feel like your business never really shuts off-even in your sleep? Afraid things will break if you step away? That's where I come in.
Here's how I help.
GUEST EXPERIENCE & BOOKING MANAGEMENT
Deliver exceptional guest experiences by managing end-to-end reservations.
*Customer Support (emails, SMS, chat, & calls)
*Guest Screening
*Reservations, Modifications, Cancellations & Refunds
PROPERTY MANAGEMENT & OPERATIONAL OVERSIGHT
Oversee daily property operations by monitoring smart home systems and preventive maintenance.
*HVAC, Pool & Spa Systems, & CCTV Monitoring
*Smart Lock Management
*Maintenance & Vendor Coordination
REPORTING & ADMINISTRATION
Maintain accurate operational reporting and documentation to support daily operations and performance tracking.
*Daily Operations Reporting
*Arrival Reports
*Listing Title Optimization
TOOLS I USE
*Google Workspace
*Slack
*Track
*Grasshopper
*Airbnb
*VRBO
*Expedia
*SmartThings
*Schlage
*iAqualink
*Pentair
*Resideo/TCC
*Nest
*Ring
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How we start:
Step 1: Message me here on OLJ
Share a short overview of your properties, platforms, and the support you're looking for.
Step 2: We schedule a meeting
We'll talk through your operations, clarify priorities, and confirm that my workflow fits what you need.
Step 3: Begin support
I'll step into your systems, organize the processes we've outlined, and ensure guest communication, reservations, and property operations stay consistent and on track.
* * * * * * *
If you want operations that feel calm, structured, and ready for growth, message me here on OLJ and we'll begin.
Verified
