I help business owners and executives stay organized, productive, and focused by providing reliable administrative, executive, and customer support. With 4 years of administrative experience in education and 2 years of customer and technical support for US clients, I bring strong organizational, communication, problem-solving, and time management skills to every role.
In my administrative role, I managed daily operations by handling 20–50+ emails per day using Gmail, organizing inboxes, coordinating schedules through Google Calendar, maintaining digital records, preparing reports, creating official documents, and ensuring tasks were completed accurately and on time. I also coordinated meetings with teachers, administrators, parents, and students while maintaining organized documentation and confidential records.
I have extensive experience using Google Workspace (Gmail, Docs, Sheets, Slides, Drive, and Calendar) for email management, calendar management, data entry, document creation, file organization, record keeping, and collaboration. I maintained student records and quarterly grades with 100% accuracy using Google Sheets and consistently met deadlines in a fast-paced environment.
I am also proficient in Microsoft Office, Canva, ChatGPT, Gemini, Zoom, and Google Meet. I use Canva to create professional presentations, certificates, reports, worksheets, announcements, posters, and other business materials.
In my 2 years of customer and technical support experience, I assisted US customers through phone and live chat, troubleshooting internet, cable, telephone, and email issues. I handled 50–100 customer interactions per 8-hour graveyard shift, efficiently resolving concerns while maintaining excellent service quality. I scheduled technician appointments, processed service requests, tracked orders, updated CRM records, resolved billing concerns, and recommended products and services while delivering exceptional customer service and maintaining high customer satisfaction.
I am a proactive, detail-oriented, and dependable professional who learns new tools quickly, manages multiple priorities efficiently, and consistently delivers high-quality work. I am available for full-time remote work, can work US, UK, Australia and Canada business hours, and am committed to helping businesses operate smoothly and efficiently.
Let's work together! I'm ready to provide dependable support, streamline your daily operations, and help your business grow.
