Customer Service and Technical Support Specialist with 11+ years of experience across BPO, telecommunications, satellite TV, and AI evaluation industries. I help businesses deliver reliable, high-quality customer experiences through voice, chat, and email — whether that means resolving complex escalations, recovering at-risk accounts, or maintaining top-tier QA scores.
What I consistently deliver:
*Inbound & outbound support in high-volume contact center environments
*Technical troubleshooting for network, mobile, fixed-line, and satellite services
*Billing resolution, account management, and order processing
*Customer retention — developing personalized plans that reduce cancellations and churn
*AI audio evaluation — CMOS scoring and speech quality assessment for voice/TTS models
*CRM documentation, QA compliance, and KPI adherence (AHT, NPS, CSAT)
I've handled everything from telecom billing disputes to roadside emergency coordination to live broadcast IT support — and I bring the same calm, professional, solutions-first approach to every situation.
I'm available full-time, reliable across time zones, and looking for long-term remote engagements where I can make a real impact from day one.
