I am a highly skilled Customer Experience and Client Relationship Specialist with proven expertise in BPO, e-commerce, telecom, and healthcare support. With hands-on experience at Amazon (order support & mobile-first service), T-Mobile (telecom & billing assistance), and Trajector Medical (veteran disability claim support), I bring a strong background in delivering exceptional customer service, digital communication, and case management.
I specialize in:
- Multichannel customer support (phone, chat, email, SMS, CRM tools)
- Client relationship management and digital communication strategies
- Mobile troubleshooting, account management, and technical support
- Healthcare documentation, insurance verification, and HIPAA compliance
- KPI-driven performance (CSAT, AHT, FCR) and process improvement
I am dedicated to providing empathetic, accurate, and efficient support that strengthens client trust, improves satisfaction, and drives results. Whether it’s helping customers navigate their accounts, troubleshooting mobile issues, or guiding veterans through VA claims, I ensure each interaction is handled with professionalism and care.
