Results-driven Operations Manager with over 12 years of progressive experience in the BPO industry, including 3+ years in leadership and operations management. Proven expertise in leading
high-performing teams, improving operational efficiency, and driving key performance indicator (KPI) improvements. Skilled in coaching and mentoring Team Leaders, fostering strong client relationships, and streamlining processes to exceed program targets. Proficient in data analysis, reporting, and process optimization using Microsoft Office and Google Applications.
