I bring 7 years of experience in the BPO industry and 7 months as a Virtual Assistant, where I’ve developed strong skills in customer service, sales, quality assurance, and administrative support. I am a hardworking and passionate professional with excellent organizational skills, eager to secure a position where I can contribute to the team’s success and help the company achieve its goals.
In my most recent role as an Appointment Setter at New World Marketing, I was responsible for setting appointments with salespeople and prospective clients, screening potential customers to determine their needs, and serving as the first point of contact to create a seamless customer experience.
Prior to that, I worked as a Quality Analyst at Smiles on Demand by Vervent, where I conducted thorough call assessments to ensure compliance with company standards, trained tea-----------mbers on best practices, and fostered a culture of continuous improvement.
My background also includes extensive experience as a Customer Service Representative, handling both financial and food delivery accounts at TeleTech. I assisted customers with tracking their credit card accounts, placing food orders, processing refunds, and coordinating with delivery drivers.
Earlier in my career, I worked as a Customer Sales Representative, assisting customers with booking flights, hotel reservations, and car rentals, while honing my sales and communication skills.
With my diverse experience, dedication, and customer-focused mindset, I am confident in my ability to add value to your team and support your company’s mission.
