I am a results-driven Operations and Real Estate Specialist with over 13 years of experience across property management, accounts receivable, cash application, and customer service. I have a proven track record of optimizing workflows, leading teams, and delivering operational excellence for businesses in Florida, Gibraltar, and LATAM markets.
Throughout my career, I have:
-Supported real estate businesses as a Virtual Assistant and Operations Specialist, streamlining property management processes, tenant/owner communication, leasing operations, and compliance.
-Led Accounts Receivable teams of up to 20 employees across LATAM, managing collections, disputes, ledger management, and cash applications. Oversaw knowledge transitions across 7 LATAM countries to standardize processes and ensure operational consistency.
-Worked with global business partners to resolve escalations, improve processes, and implement workflow efficiencies.
-Provided bilingual (English & Spanish) customer support, from utility billing inquiries to high-level tenant and owner communications.
-Driven continuous improvement projects and process optimizations in both finance and real estate operations, improving efficiency, reducing errors, and supporting business growth.
Core strengths:
-Property Management Operations & Real Estate Support
-Accounts Receivable & Cash Application Management
-Workflow Optimization & Process Improvement
-Team Leadership, Training & Knowledge Transition Management
-Bilingual Communication (EN/ES)
-Risk & Compliance Oversight
Tools:
Expert in Appfolio,Ninety,Canva,Asana,TenantTurner,Showmojo
Expert in Google Workspace (Google Docs, Sheets, Forms, Sites)
Proficient in Google Sheets and MS Excel
ChatGPT, Gemini
I thrive in roles that bridge operations, finance, and client services, helping businesses scale efficiently while ensuring processes are clear, compliant, and sustainable.
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