I’m a reliable and detail-oriented L1 IT Support and Customer Experience professional with hands-on experience supporting clients in a data analytics and market data environment. I specialize in:
-Monitoring alerts and assisting users with Windows, connectivity, and front-end system issues
-Managing and resolving tickets using Salesforce, Ivanti, and Jira
-Performing account creation, access management, and user administration in Admin Console for -Enterprise and Marketplace clients (UAT & PROD)
-Supporting clients with data-related concerns including missing, incorrect, and inconsistent market
data
-Maintaining client records in Confluence and sending onboarding communications through Outlook
-Using 1Password for secure credential handling and documentation
I also have experience in virtual assistance, structured research, and workflow management. I am fully remote-ready, with a stable internet connection, backup setup, and quiet workspace. Flexible for AU or night shifts.
I’m motivated to join a team where I can apply my technical support experience, attention to detail, and customer-first mindset to deliver efficient support and maintain high-quality client service.
Please find my attached resume:
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