Act as the primary point of contact for guests, ensuring their comfort, satisfaction, and safety throughout their stay
Manage all guest communications from booking to checkout across various channels, including phone, email, chat, and WhatsApp
Support payment processing to facilitate seamless financial transactions
Coordinate with on-site teams to promptly address cleaning and maintenance issues, ensuring a smooth guest experience
Confirm reservation details and accommodate special guest requests
Maintain current knowledge of villa availability, rates, and property policies
Oversee bookings from platforms such as Airbnb, -----------, and other connected extranets
