Delivered professional customer support through email by assisting customers with inquiries, order concerns, and account-related issues for the Whatnot platform. Utilized Zendesk to efficiently manage support tickets, track customer interactions, and ensure timely resolution of concerns. Demonstrated strong written communication, problem-solving, and attention to detail while maintaining a calm, empathetic, and customer-focused approach. Skilled in handling high volumes of emails, prioritizing urgent cases, and providing clear, accurate solutions to enhance overall customer satisfaction and trust in the brand.