I am Divina Mangubat Pefanio, an experienced Customer Service Representative with a background in Alorica (Financial Account) and TDCX Cebu (Airbnb Support). I have experience providing voice, email, and chat support while assisting customers with inquiries, resolving issues, and maintaining accurate records. I am detail-oriented, adaptable, and a fast learner with strong communication and problem-solving skills. I am eager to learn new tools and committed to providing reliable and professional support in a remote work environment.
