Results-driven professional with over 10 years of experience in customer service, team leadership, quality assurance, and international student enrollment support. Proven expertise in guiding prospective international students through the admissions and enrollment process, evaluating application requirements, maintaining accurate student records, and providing exceptional customer service throughout the student lifecycle. Experienced in collaborating with cross-functional teams to ensure compliance with institutional policies and immigration-related documentation. Strong background in coaching, performance management, Root Cause Analysis (RCA), and Six Sigma methodologies to improve operational efficiency and service quality. Proficient in CRM systems, case management platforms, data analysis, and process improvement, with a demonstrated ability to build strong relationships, resolve complex inquiries, and consistently achieve performance and enrollment targets.
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