I’m an experienced Customer Service and Sales professional with 6+ years in the BPO industry, specializing in non-voice (chat) support, technical troubleshooting, and customer relations.
At Concentrix, I delivered Tier 1 chat-based support for internet, mobile, software, and TV services — resolving customer issues, maintaining accurate CRM records, and consistently meeting AHT, FCR, and CSAT targets.
As Second-in-Charge (2IC) at Telstra, I handled high-volume chat operations, mentored new tea-----------mbers, monitored KPI performance, and supported billing, account, and technical inquiries. I also contributed to sales growth through cross-selling and upselling initiatives.
Skilled in CRM tools (Salesforce), Microsoft Office, and Google Workspace, I’m adaptable, detail-oriented, and thrive in fast-paced, multicultural environments — with flexibility to work night shifts and weekends.
