With close to two years of practical experience in customer support, I’ve developed a solid expertise in delivering technical assistance through both voice and chat channels. My career began as a Technical Support Specialist, where I spent 7 months handling voice-based queries and 9 months resolving issues via chat. I then progressed into a Subject Matter Expert role, supporting both voice and non-voice operations for another 7 months. This journey highlights my dedication to quality service, versatility across communication platforms, and a strong grasp of customer-centric problem-solving.
