Results-oriented CSR with nearly 6 years of BPO experience, including healthcare insurance support, customer service, and data management. Proficient in assisting members with insurance inquiries, explaining benefits such as copay, deductible, coinsurance, and out-of-pocket costs, processing payments, updating patient information, and coordinating healthcare-related requests. Skilled in handling sensitive patient data while maintaining accuracy, confidentiality, and compliance with HIPAA regulations. Known for strong communication, problem-solving abilities, attention to detail, and providing compassionate support in fast-paced healthcare settings.
