Dedicated IT Support Analyst with over 10 years of hands-on experience in IT operations, ERP systems, and enterprise technical support. Skilled in troubleshooting, i----------- management, and user access administration with a solid background in Active Directory, Microsoft 365, and VPN connectivity. Experienced in handling Level 1–2 service desk tickets, log analysis, and cloud-based issue resolution.
Recently trained in Cybersecurity Threat Mitigation and Networking & Cloud Fundamentals, and currently preparing for the Microsoft SC-900 certification. Adept at supporting SaaS and ERP environments, documenting resolutions, and collaborating with cross-functional teams to maintain SLAs and service quality.
Passionate about delivering exceptional customer support, improving IT processes, and ensuring secure, efficient system performance.
