Remote Work Strengths
Comfortable working independently in fast-paced remote environments
Able to manage high ticket volumes while maintaining service quality
Strong written communication for email and chat support
Detail-oriented documentation and follow-throughHi future client! I'-----------dVA Hanna. I am a detail-oriented US Health Administrative Assistant with extensive experience in claims management, insurance verification, and healthcare administration. Adept at managing patient data entry and denial management—with a focus on accuracy, compliance, and efficiency.
HIPAA-trained and well-versed in medical terminology and EHR systems, I ensure every clai-----------ets compliance standards and is processed swiftly to maximize reimbursements. Known for my strong organizational skills, analytical thinking, and commitment to confidentiality, I help healthcare providers maintain seamless billing operations and deliver quality administrative support.
**Core Skills**
-Patient Support (Email, Chat, Phone)
-Virtual Assistance
-CRM Management (Salesforce, Zendesk)
-Appointment Scheduling
-Inbox & Ticket Management
-Data Entry & Documentation
-Process Improvement
-Conflict Resolution
-Claims & Billing Support
-Administrative Support
-Remote Collaboration
**Tools & Platforms**
1. Patient Support & CRM:
-Salesforce, Zendesk
2. Healthcare Systems:
-SigmaCare, PointClickCare, Practice Fusion
3. Communication:
-Zoom, Microsoft Teams, Cisco
4. Productivity:
-Google Workspace, Microsoft Office, Excel
5. Project Management:
-Asana, Trello
**Remote Work Strengths**
-Comfortable working independently in fast-paced remote environments
-Able to manage high ticket volumes while maintaining service quality
-Strong written communication for email and chat support
-Detail-oriented documentation and follow-through
I’m known for being reliable, organized, and calm under pressure. I don’t just answer messages — I make sure problems are fully resolved and customers feel taken care of.
If you’re looking for someone who can support your customers, reduce your workload, and represent your business professionally, I’m ready to help.
Let's work together!
