Hi,
I am ----------- ----------- -----------, a former employee in the BPO industry in the Philippines for more than 9 years. I have experience with incoming and outgoing calls, especially with emails and chat.
I have experience in inbound support for the US account, outbound support for the Australian account, and email support for Teechip (US Account), Coinbase (US account), and email and chat support for Happy Socks in the EU for more than 8 years.
Aside from email and chat support, I was also the POC, SME, and acting team manager. I am also in charge of escalated tickets, audits, and refunds.
Verified
