Supported portfolios ranging from boutique vacation rentals to large-scale short-term rental operations, delivering five-star guest experiences while coordinating owners, cleaners, and maintenance vendors.
Portfolio: -----------
3 years as a Short-Term Rental Specialist handling vacation & luxury properties
6+ years in customer service + 2 years accounting/bookkeeping experience
Expert in PMS platforms: Hospitable, Hostaway, Hostify, OwnerRez
Skilled with Breezeway (task automation), Asana & Notion (SOPs/workflows)
Strong communicator using Slack, WhatsApp, Microsoft Teams
Proven track record in fast guest response, 5-star service, and issue resolution
Experienced in calendar & booking management, pricing support, and turnover coordination
Handles maintenance, cleaners, and operations smoothly to avoid delays & complaints
Supports basic bookkeeping, invoice tracking, and financial organization
Detail-oriented, proactive, and reliable, can manage multiple properties with minimal supervision
Focused on increasing guest satisfaction, reducing issues, and improving operations efficiency
Verified
