Results-driven Virtual Hospitality Operations Assistant with over 3 years of experience managing global operations for high-stakes environments like Amazon and the short-term rental (STR) industry. I specialize in driving guest-ready excellence by masterfully navigating OTA platforms including Airbnb, -----------, and Expedia.
Currently serving as a Bilingual Virtual Receptionist, I provide real-time guest support in both English and Spanish, ensuring seamless communication and 100% guest satisfaction. My background combines technical proficiency in PMS tools (Guesty, Cloudbeds) and financial administration via Xero with a proven track record in process improvement and fraud prevention from my tenure at Amazon.
Whether it’s synchronizing with maintenance teams to ensure room readiness or resolving complex financial escalations, I bring a detail-oriented, "owner-mindset" approach to every shift.
