Dedicated and detail-oriented Customer Service Representative with over 4 years of experience in healthcare and service industries. Skilled in patient scheduling, insurance verification, prior authorization processing, and EHR systems. Acted as a Subject Matter Expert (SME) for Urology practices, providing training, support, and process improvements. Proven ability to manage high call volumes while delivering exceptional service and ensuring timely care coordination. Strong communication and multitasking abilities in fast-paced clinical environments.
