Hi! I’m Mitch, a dedicated and results-driven Virtual Assistant, Trainer, and former Supervisor with strong experience in sales, customer service, and operations within the U.S. telecommunications industry.
I started my career as a Customer Sales Representative, where I consistently ranked among the top-performing sales agents for exceeding monthly targets and maintaining excellent client satisfaction. Later, I was promoted to Trainer, then Supervisor, where I coached new hires, monitored performance, and developed improvement plans to help teams meet KPIs.
Over the years, I’ve built expertise in admin support, client communication, data management, and team leadership. I’m skilled with tools like Google Workspace, CRMs, spreadsheets, and Nextiva, and I thrive in structured yet fast-paced environments.
I take pride in delivering high-quality results, clear communication, and dependable support. Whether it’s handling customer inquiries, managing reports, or organizing tasks, I make sure every detail aligns with business goals.
Key Strengths:Top Sales Agent for telecom campaigns (retention & upselling)
Team supervision and training for performance improvement
Excellent English communication and client relations
Process-oriented, proactive, and detail-focused
Skilled in Google Workspace, CRM tools, Nextiva, and task trackers
If you’re looking for a reliable, motivated, and professional VA who can combine leadership experience with sales and service excellence, I’d love to be part of your team.
