Customer service professional with over six years of experience supporting high-volume operations across phone, chat, and email. Proven ability to handle 100+ daily inquiries, resolve issues efficiently, and maintain strong performance in KPIs, SLAs, and customer satisfaction. Experienced in collections, HR/payroll support, and general customer service, with a strong background in problem-solving, de-escalation, and multitasking.
Skilled in managing customer concerns, coordinating tasks, and maintaining accurate records while ensuring compliance and smooth operations. Known for being reliable, detail-oriented, and adaptable in fast-paced, remote environments. Committed to delivering positive customer experiences and contributing to overall business success.
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