Customer Service Professional with over 5 years of experience in telecommunications, collections, sales, and technical support. Skilled in managing diverse customer needs, including billing, account management, dispute resolution, payment negotiations, and technical troubleshooting. Adept at de-escalating concerns, retaining clients, and fostering positive customer experiences. Experienced in supporting major accounts such as Virgin Media, T-Mobile, AT&T, and SiriusXM.
Brings strong soft skills in adaptability, organization, time management, attention to detail, confidentiality, and interpersonal communication. Highly tech-savvy, with proficiency in tools and platforms including Asana, Airtable, Google Suite, Microsoft Clipchamp, Microsoft Teams, Slack, CapCut, CRM systems, Zoom,
Otter.ai, and social media platforms. Recognized for professionalism, problem-solving, and consistently achieving high customer satisfaction in fast-paced, dynamic environments.
