Hi!
I'm Jerico, a customer service professional with over 7 years of hands-on experience in the BPO industry, now transitioning into virtual assistant work. While I'm new to freelancing, I bring a strong foundation in handling customer concerns, technical support, and account management from my previous roles with companies like Amazon, Stripe, Shopify, and Pearson.
What I bring to the table:
Experience across chat, phone, and email support channels
Background in handling escalations, refunds/returns, technical troubleshooting, and account-specific concerns (including tax documentation support)
Recognized as a top performer for 3 consecutive months in a previous BPO role
Strong English communication skills (SpeechAce overall score: 7.8/9)
Reliable home office setup: dedicated laptop, backup power station, dual monitors, and backup internet connection to ensure uninterrupted work
Fast, stable internet (223+ Mbps download)
I'm detail-oriented, adaptable, and committed to delivering the same level of professionalism I've provided in call center settings — now in a remote/VA capacity. I'm eager to learn new tools and workflows, and I take initiative in solving problems rather than just escalating them.
Looking forward to supporting your business with dependable, quality service!
