I’m a results-driven virtual assistant with over 2 years of experience in customer service, including 6 months of full-time remote support for U.S. and Canadian clients.
At my previous company, my calls were selected as benchmarks during a QA form transition, and I consistently maintained perfect QA scores.
In my current role, I was selected for the Winback and Retention Team within two months of joining. I handle outbound cold calls, generate leads, upsell services, and retain customers. I also manage inbound calls and email support—specializing in invoice handling, educating customers about billing details, and resolving disputes with clarity and professionalism.
I’m open to roles in cold calling, appointment setting, real estate VA, sales, and non-voice support. I work independently, meet KPIs consistently, and adapt quickly to new tools and workflows.
