I am an experienced Application Support Analyst with over five years of expertise in enterprise application maintenance, technical support, and process optimization. I specialize in troubleshooting complex issues, performing root cause analysis, and ensuring SLA compliance across multi-tiered systems. Skilled in tools such as Azure DevOps, SQL Server Management Studio, JIRA, and UIPath, I collaborate closely with developers and product teams to deliver efficient and reliable solutions. I hold a B.S. in Information Technology from Asia Pacific College. With a strong analytical mindset and a commitment to continuous improvement, I strive to enhance system performance and deliver exceptional technical support.
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